Frequently Asked Questions
|What Formats of Photographs should I use?
Many of our Photo products are created from traditional photographic prints that our customers send to us. A question that frequently arises is “Will I get it back? “ Absolutely. We are obsessive about taking care of our customer’s property. That being said, we strongly recommend NEVER sending us an irreplaceable photograph. Packages can and do get lost in transit and we would hate for you to lose a one of a kind image. If you have a treasured photo and no negative or copy we suggest that you have a high quality duplicate made before sending it to us.
The resolution from most new digital cameras works perfectly for our Photo products. If your camera is 3 mega pixel or higher and you've taken the photo at the highest setting you won't have a problem. If you're not sure about any of that, you can check the file size by right clicking on your image, then, click on properties, where the size will be displayed. Images that are 2 meg or higher are great. Images under 2 meg but higher than 0.7 meg are usually workable, so go ahead and upload those. JPEG or TIF files are both OK. We'll always call you if there is an issue.
You can use a flat bed scanner to scan your image at 300 dpi resolution. Save the file in RGB mode using JPEG format with the highest quality setting and lowest compression.
If you have an old photo and don't have a scanner, you can have your photo scanned into a 300 dpi JPEG digital file on a CD at selected Kinko's stores, which you can then upload to us from your PC.
|What should I know about Shipping and Returns?
We usually ship your Photo Products within 2 weeks from receipt of your image.
Shipping & Handling Charges
See individual products for shipping charges.
Packing and Shipping
All items are carefully wrapped in protective foam and packaged to prevent damage during transit then shipped via FEDEX.
|What are your Policies?
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment.
We may change this policy from time to time, and if we do we will provide notice on this Web site regarding any changes to this policy.
Other Frequently Asked Questions
· What’s the best file format, resolution, and image size?
· Is this only for digital photos or can you use traditional photos?
· Do you do black and white?
· Can you restore old pictures?
· Can you mail me some information?
· How can I place an order?
· Can I have the finished Photo Products delivered to someone else?
· Do you ship internationally?
· Do you make larger Photo Products or special sizes?
· Can Photo Products be round or oval?
· Can I see the picture before you put it on Photo Products?
· Is it actually paint on the Photo Products?
· Can you use a professional photograph?
· Can you work with a negative?
· Can you remove something or someone out of a picture?
· Can I make a black and white photo color or vice versa?
· Do you have discounts for photographers or wholesale pricing?
What’s the best file format, resolution, and image size?
Our preferences are JPEG, 300dpi file no larger than 2 megabits (email us at firstname.lastname@example.org if the file is larger, we will help you get it here)
Is this only for digital photos or can you use traditional photos?
We don’t discriminate! When you place your order you will be prompted, “Digital photo” or “traditional print”, either way we have a solution for you.
Do you do black and white?
Black and white Photo Products look great. Black and white Photo Products can be created from color or black and white photographs.
Can you restore old pictures?
We sure can. You can just check the “Restoration” button on the order form.
Can you mail me some information?
We try to give you all of the information you might need right here on the site, but if you have specific questions feel free to email us.
How can I place an order?
You can go to our very simple order form on the web site.
Can I have the finished Photo Products delivered to someone else?
You sure can. We prompt you for the shipping and billing address. We will not contact the recipient in any way, shape or form so if it is a surprise, your secret is safe with us.
Do you ship internationally?
We do. And the recipient is responsible for any duties and taxes. For all other countries, contact us directly and we will let you know the shipping costs based on your country: email@example.com
Do you make larger Photo Products or special sizes?
We can and we have. You will need to contact us by email or phone to discuss. Sometimes there are shipping implications to discuss.
Can Photo Products be round or oval?
We do not currently offer this.
Can I see the picture before you put it on your photo products?
It is not our policy to do this. Computer screens vary from person to person and it is impossible to get a clear idea of the finished product. We DO, however, guarantee our work, so if you don’t love it we will fix it or refund your money.
Can you use a professional photograph?
Yes. We require our customers to confirm that they have permission to reprint the images they provide.
Can you work with a negative?
We sure can. Negatives, traditional photos and good quality digital files all turn out GREAT.
Can you remove something or someone out of a picture?
Yep. You can see our different retouching options range from removing dates to removing entire backgrounds and replacing with new ones.
Can I make a black and white photo color or vice versa?
We can colorize black and white photos AND convert color photos into black and white.
Do you have discounts for photographers or wholesale pricing?
We do not at this time. We try to price our product so that it is a great value no matter who you are.